An additional option for the creation of an inbound call or contact center that is perfectly integrated within CRM on the cloud.
This option is flexible and scalable based on individual need scenarios, consisting of one or more geographic VoIP numbers with a pre-selected prefix, tools for the handling of various products, different strategies, multiple media, or multiple tasks.
In order to optimize work and improve flows, channels represent a further possible choice for the correct configuration, rationalizing resources used and calls received, guaranteeing strong support for the assessment of service quality.
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