What Does EasyCall Cloud Offer?
- Geodialing function to automatically display customer data in the same area as the agents.
- Georeferencing system to calculate the geographical distances between appointments.
- Personal access for agents to their own appointment calendar.
- Coordination function for the agent supervisor.
How Does the Geodialing System Work?
EasyCall Cloud’s geodialing system allows operators to automatically display customer data in the same area as the agents, increasing efficiency in appointment scheduling. Additionally, the georeferencing system allows agents to calculate geographical distances between appointments, allowing them to arrive at the right places at the right time.
Personal Access for Agents
Agents can access their own personal appointment calendar, updating results, adding notes, and uploading documents for each appointment.
Coordination Function for the Agent Supervisor
The agent supervisor can coordinate activities, managing appointments for the entire team through a restricted area. EasyCall Cloud offers everything you need to better manage your telemarketing activity.
