Management System Policy

Purpose

EasyCall promotes service delivery policies that take into account both the needs of economic development and value creation, inherent to the business activities related to the company, and the need to respect and safeguard the environment, social responsibility, and the security of information and data. It is also committed to complying with current regulations and encouraging the dissemination of a culture based on respect for legal principles.

The principles of safeguarding, integrity, and dignity of the human person are the pillars that inspire EasyCall’s Policy.

The company’s commitment translates into the development and implementation of a Management System that actively involves the entire organisational structure, ensuring that each area contributes, according to its responsibilities, to achieving the defined objectives. Through this system, EasyCall promotes:

• Data and information security;
• Continuous improvement;
• Respect and appreciation of people;
• Innovation and change;
• Transparent communication and worker participation.

The strategies underpinning business growth are based on the company’s values and mission, which also influence the behavioural guidelines for employees and collaborators. This approach enables the achievement of the best possible results by identifying and addressing problems and opportunities together.

To implement its Policy, EasyCall is committed to:

• Applying a risk-based approach to all operational and decision-making processes.
• Promoting and disseminating a culture of continuous improvement focused on service compliance/quality, customer satisfaction, and the protection of the environment, health and safety, and information security.
• Engaging, motivating, raising awareness, and valuing people through professional training, operational coaching, and specialisation in critical processes.
• Ensuring strict compliance with the legal regulations applicable to the company’s management system, with the aim of continuously improving working conditions for staff, including suppliers and stakeholders, in terms of confidentiality and information security.
• Guaranteeing the security of the services provided in terms of integrity, confidentiality, and availability of information and data. This is achieved by implementing policies for the proper and secure use of ICT technologies, as well as systematically assessing the associated risks, adopting a series of measures, controls, and procedures for the correct processing of personal data.
• Promoting the sustainable use of resources, biodiversity conservation, and ecosystem protection, as well as adaptation to climate change and the mitigation of its impacts, by providing well-prepared and efficient human resources supported by adequate infrastructure.

Each year, during the Management Review, EasyCall defines improvement objectives on which the effectiveness and usefulness of its Management System are assessed, allocating the necessary means and resources to achieve them.

To adhere to this Policy and achieve the objectives set, teamwork is essential, as well as the constructive involvement of all individuals who are part of the EasyCall ecosystem.