Predictive dialer

The optimization of the Agents’ work is structured and differentiated by three types of dialers that allow the correct handling of the flow of calls based on the type of activity of the call or contact center.

The Preview Dialer function, with manual handling of calls, allows for more time to obtain information about the contact for a given call.

Power Dialer

The Power Dialer manages from 1 (Progressive Dialer) to 5 outgoing calls automatically, maximizing the number of useful contacts. This is useful for anyone who needs to access a large number of registered profiles within a short time.

Predictive Dialer Software

The Predictive Dialer guarantees automation in line with the time frames of each individual call center and a clear increase of valid calls.